By cool I mean It was easy to book. The driver was realy service minded and smooth drivning. We will use the same Transfer was booked from Madrid Train Station Atocha to the airport. We were supposed to receive the driver's mobile number in case of contact problems, but we never did. I received two landline numbers of the local company which I assumed would be enough.
The driver never showed up. I phoned both numbers but each time got a non-English speaker who promptly put the phone down on me. In the end, fearing to miss our flight, we made our own way to the airport. On getting home I contacted Shuttledirect to request a refund.
I supplied the original order showing location, date and time of the pickup, our train tickets to the station showing that we were at the pickup point on time , as well as records of our phone calls to the local company. We were told that there was nothing they could do!!! We lost our money! I cannot speak too highly of this taxi service to and from Malaga airport.. They confirm the booking the day before so your mind is at rest, they are always on time, the cars are luxurious and the drivers professional.
What more could you ask? Oh yes. And the price is good. Used this service for the first time from Malaga Airport to Nerja.
Very impressed with the booking system, all the email communications, and quick responses to changes and queries. We arrived a little late but driver waiting in arrivals, lovely vehicle, he spoke good English, and was informative on the journey.
Ordered for a group of 20 travellers. Superb punctuality and service. Excellent Inveco comfy bus, smooth drive. Highly recommended. And excellent price, non comparable with any other company we checked.
Excellent service on time at arrivals and also on departure as usual we always use this service for our transfers to and from Nerja always have good drivers and we have just returned from another trip to Nerja and had no hesitation in using this service again.
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Review Highlights. Reviewed February 17, Review of Madrid Airport Transfers. Date of experience: November See all reviews. Quick View.
More Info. Private Departure from Madrid City Center to Shop Now. Outdoor Activities. Reviews Write a review. Filter reviews. Traveler rating. The representative was waiting for us in Alicante and we got into a very comfortable vehicle and got us directly to out hotel On the return journey the representative came half an hour early so we could start our journey to the airport earlier.
Overview Reviews About. Write a review. Filter by:. Don't use them We've used shuttle direct a few times now and there's been a problem every time with drivers not turning up or being late. You've already flagged this. Reply from ShuttleDirect. Dear James, Thank you in advance for your comment. We take notes and we will try to imporve our service in the future. First of all, we hope your family and you are fine and healthy in these complicated moments.
Please keep safe. Please contact with our Customer Service Department in the email address customer. Thanks for your understanding.
Best regards. Dear Oliver, Thank you in advance for your comment and for use our service. We hope your family and you are fine and healthy in these complicated moments.
Charged my 79 year old mother 10 euro… Charged my 79 year old mother 10 euro admin fee because her travel was cancelled due to covid! Dear Geoff, First of all, we are sorry for the inconvenience and for everthing that is happening with the Covid We hope you and your mother are fine in these complicated moments.
Please contact with our Customer Service Department and they will help you. The email address is: customer. Thank you in advance for your understanding. Dear Nina, Thank you for the feedback and for use our service.
We hope your family and you are fine in these complicated moments. Health is the most important thing now. We hope to see you soon. Read 2 more reviews about ShuttleDirect. Poor service I also booked a transfer with Shuttledirect. Dear Julie, Thank you in advance for your comment.
First of all, we wish your family and you are fine in these complicated moments. Please keep safe and stay home. We regret are not agree with our cancellation policy. Please contact with our Customer Service Department in the email address: customer. We hope that everything will return to normal very soon Thanks for your undestanding.
Dear Ian, Firstly, we wish you and your family are fine in these moments. Dear Juan Pablo, Thank you in advance for your feedback. All opinions help us improve our service in the future. Please contact to our customer department by email to looking into this: customer. Thank you in advance. Highly Recommended We have had a really good experience with shuttle direct, have used the private service recently for an airport pick up and drop off.
Avoid - They don't care if there is a problem, as they have your money Any company is only as good as how it handles problems as they happen. Dear Bryan, Thank you for sharing your experience with us, this will help us improve our service in the future. As per our information, you have already contact with our Customer Service Department, so please, if you have more questions regarding this past booking, contact again with them.
Please be patient, will reply to you as soon as possible. We wish you and your family are well in these moments. Please keep safe and stay at home. Thanks in advance. Scammers, untrustworthy and Not Stress Free Booked with shuttle direct after reading the good and bad reviews on here. Dear Jeannie, First of all, thank you for sharing your experience with us, this will help us improve our service in the future.
As per our information from our Customer Service Department, they have already spoke with you several times and they have already refunded you the money. If you need more information regarding this past booking, please contact again with us in the email customer. We are receiving hundreds of emails from other clients. Brilliant service recommed to all… Brilliant service recommed to all. Very good Very good! Thank you so much.