We asked to take the quote away to consider and the man quickly ripped it up and theatened to call security An obvious sign we were being ripped off!
Cons: We booked fully comprehensive cover with yourselves, but on arrival were advised by Record and Go that this was worthless, and would not cover us in practice. It's very poor to have such bad link between yourself and the rental company, and made the whole experience stressful and indeed like a scam. Cons: Understaffed, had to wait in queue of 40 people to get car. During busy times plan about 2 hours get your car. Returns also understaffed and takes at least 30 minutes.
Cons: Complete con! Very unsympathetic staff too. Pros: Nice range of vehicles, good condition apart from damage by other users. But acceptable to use. Also having the upsell at check In desk for extended cover. Cons: The car provided was all covered in scratches, had some stone chips, dent and a massive scuff on one side of the car.
It is not hard to imagine that I was not too impressed. When pickin up the car I had to pay extra for the fuel tank and service and refuling. I was told that these charges are going to be returend, if the the car comes back with the tank full.
I did what they asked me for, but the refuling charge was not returned. I had refulled the car to the max on the nearest petrol station. Cons: Would have preferred it if on collection of car they walked round it with you and pointed out damage as well as giving you a diagram.
Cars are parked in a very dark area and not easy to examine. Cons: I had to wait for 45 minutes to pick up the car at the airport, while my children and disabled mother were waiting. Pros: they seem relative pragmatic in respect of small scratches on the cars. Cons: too long queue at the pick-up and you had to queue up twice to get the key as well. Cons: We waited 45 minutes for our ticket number to be called.
Cons: Hidden fuel charge of 31 euro which is not clear at time of booking only when you pick the car up. Cons: Ripped off! The cost was originally advertisde as 40euros for 4 days. However once I went to collect the car many charges were then piled on which were not expected or explained at the time of bookning. Total price euros!! Total scam. And the car was parked in the wrong place so took ages to find late at night.
Every other customer at the desk was having the same dreadful experience. Cons: Long wait at the service desks, complicated contractual arrangements. Cons: Nothing realy just a little wait getting the car checked over. Cons: The queue for Record-Go at Palma airport was 31 deep, which would have meant waiting over 3h at the rate they were handling customers. Cons: Had to wait too long both to collect and to drop off car.
Pros: relatively quick ,but this industry must stop forcing constant upsell insurances on us. Give us a price and stick to it. Cons: car was dirty and unwashed , it also was missing all 4 wheel trims. Pros: Used them many times and are generally hassle free. Once you explain you have an Excess insurance policy they don't pressure you to take their insurance.
Cons: On this occasion we had a long wait in the terminal to get the paper work done. Not many people on the desk, then computer issues. Wait was probably around 45 minutes. Cons: Had to wait for someone to check car after drop off. Cons: not Record-go, location of rental cars and inadequate signage from arrivals. Pros: Price and friendliness of representative dealing with us. Cons: Child seat provided was damaged and had to change 3 times.
Pros: On terminal pick up Quick and efficient on pick up and drop off. Pros: Car was good and actual car hire was cheap. Cons: Collection desk in airport was a little slow, but service when served was excellent, and in English. Pros: Everything. Speed of getting away, both on collection and drop off and them not trying to sell me everything to go with it. Cons: We didn't realise that we had to attend the desk prior to going across to where the cars were so a longer walk back, but probably our mistake.
Cons: It wasn't clear when booked online that there would be another euros to pay for insurance! Cons: No one informed us that the car needed to be taken back to a specific area of recordgo. Not particularly a problem- just had to re-park the car. I waited for an hour to get to the desk, despite having booked the rental in advance. Then I had to wait to drop it off. After waiting an hour I was given rude treatment by the clerk. When dropping off the vehicle I was again obliged to wait.
Unbelievably poor service. Cons: Check out service was terrible. Waited for just over 2 hours to receive car and leave airport. Would not use this company again due to service.
Cons: Terrible hidden charges. Cons: I still haven't received the fuel payment on my cc for the full tank. Cons: My 'weclome' at Mallorca airport from Record Go was extremely dissapointing.
At a point in your holiday when you just want to pick up your car and go, Record Go have a ticketting system where you can pay 50EUR to go up the queue. Not nice. Despite booking an automatic car, Record Go claimed not to have any when i got there and triend to insist on giving me a manual car.
Eventually after I explained that I can't drive a manual car, they 'found' an automatic for me. Long wait, staff had no details of my online booking so had to go through all of this again, had not reserved car seat requested so had to raise new invoice. Cons: Absolutely horrible wait at the airport to retrieve and gove back the car. Some people had to scream at the registry people to get a car because they prioritized people who rented a car on place. Anyone who booked in advance was placed in another ligne that did not move.
Cons: Horrible customer service Hidden fees in the small print Would never use them or recommend them to anyone. Pros: Quality car, exactly as expected. They stayed late to meet late arriving flight.
Cons: The worth company in the world, if you want to save your nerve cells-never use this company! Check in 3 hours. Drop off- staff ignored us and just ran away we asked a report with damages, he gave us this only to see we wanted to take with us, he pulled the document out of our hands, broke and ran away. I want to leave normal review an tell everything. Cons: Waiting time They place a hold on the credit card for the entire value of the excess, which is ridiculous The car had almost km on the clock, which is way too much for a hire - there were heaps of scratches on the panels and a cigarette burn on the rear seat.
Pros: I've got better car, because my car has not been available. And I didn't have to pay extra. Cons: I have got full package insurance, but we talked about basic. Pros: Was not able to go through with rental as I was not able to find a single review that did not imply fraudulent practices by Record-go rental company.
Chose to spend a little more money instead and rent from Hertz, to avoid other costumer's experience. Cons: They charge mandatory insurance or ask for an exorbitant deposit that no one would easily be able to afford. Their processes for renting and returning the car were slow, inconvenient, and burdensome. Pros: Guy at the airport counter was extremely helpful and patient.
Thank goodness he convinced us of the merits of insurance because otherwise we would have been screwed by the dropoff people. Cons: Dismissive attitude from staff based in the carpark itself on pickup and unhelpful confrontational attitude from carpark staff at dropoff.
Pros: The car was nice, but it had better be after the amount we paid! Cons: Waited nearly 2 hours to collect the car, take a ticket like a deli counter and wait with bored, hot children waiting to start a holiday. Appalling service and pressured to take out 2 different insurance policies.
Will never use this company again! Pros: Location in airport terminal made it convenient to pick up. Cons: Vehicle had some sort of pitch or sap spots all over and although it was there from a previous rental I was left wondering if it would be charged against me as damages. The agency employee doing the checkout of the vehicle really didn't seem to show concern but, also refused to note it on the damages record. Fortunately, we were not questioned or charged when we returned the vehicle.
Pros: Not much - but it was in the terminal, although this really did not help as far as timing went. Cons: The massive queue and time wasted picking up the car and again on return. Pros: V clean car. Staff at pick up v friendly and efficient. BUT then I was told at the car park to wait 10 mins for my car and was not told until I had asked multiple times over 1 hour that it was not coming.
I didn't even get an apology. Cons: See above. Wait so long that I will not use your service again. My wife is unwell and cannot wait it the heat for that long. Had I known when booking I would have paid the extra to go with sixt. Please note that even 40 Syria to jump the initial queue would still have left me with an but waiting in hot car park with no seats or feedback.
Poor service. Cons: The car was falling apart and this information was not available at the time of booking. The booking was confirmed very late - I called to confirm hours before and the agent could not confirm the booking. The car was confirmed just prior to pick up. The car was very damaged and not sufficient. I would have booked a different car if I knew the condition of the car was so bad. Badge A badge is shown next to all cars that we have confirmed are disinfected between each and every renter.
Search filter Use the filter on the left-hand side of the search results to only see vehicles that are confirmed to be thoroughly disinfected. All currencies. Top currencies. Working hours: Monday—Sunday — Live chat. Live chat allows you to use instant messaging to contact our Customer Service team via our website. Call us. Request a callback. Thank you! Our operators will call you shortly.
Name Please enter your name. Please enter the country code e. Receive a callback. Send us an email. For all questions concerning future bookings and current car rentals, please write us an email in the language most convenient for you. After rental. For cancellation. Cancellation can be made through the My Booking section. Booking number. Sign in. Return car in same location. Pick-up date - Drop-off date - Search now. Aeropuerto de Palma de Mallorca, Pick-up instructions. Go to the office located in the baggage claim area; there are two counters there, or go to the counter in the arrivals hall.
Drop-off instructions. Please clarify Drop-off instructions with Car Provider upon Pick-up. Normal business hours. Mon: Tue: Wed: Thu: Fri: Sat: Sun: Key box. Customer Ratings and Latest Reviews. Overall value for money of your rental car.
Ease of finding rental desk or representative. Efficiency of the car rental agents. Time spent picking up the car. Time spent dropping off the car. Car cleanliness. Overall condition of the car. United Kingdom. Cons: Collection queues. Cons: Staff where polite. Cons: Scam artists. Czech Republic. Quick drop off. Return car system seemed efficient Cons: The hire company Recordgo were very poor.
Cons: Nothing. Free upgrade Cons: Nothing - on this occasion it was first class. Speed of getting away, both on collection and drop off and them not trying to sell me everything to go with it Cons: We didn't realise that we had to attend the desk prior to going across to where the cars were so a longer walk back, but probably our mistake. Cons: Everything! Cons: Nothing really. And I didn't have to pay extra Cons: I have got full package insurance, but we talked about basic. Founded in , Record Go is a reasonably new and small car hire brand when compared with companies like Sixt and Enterprise.
Yet the Spanish rental company has established itself as a reliable brand with a fleet of over 10, vehicles. Although Record Go has just four branches, they are well located in some of Spain's biggest tourist destinations.
To rent a vehicle with Record Go, you must be a minimum of 21 years old and have held your licence for one full year. Those under 25 are required to pay a young driver surcharge on top of the daily rental price. These fees will be quoted in your total rental price online but are only payable in person at the rental counter. You nailed it, don't change a thing. We'll done see you next time I need a car.
Book by phone But for a more detailed breakdown, here is what easyCar customers typically pay when they book with Record Go. In order to pick up your Record Go car hire, you will need to bring the following things with you to the rental desk: driving licence, passport or equivalent document as proof of identity, booking voucher and a credit card in the main driver's name. You must also provide a local address and your home address in your country of residence.
You can add up to three additional drivers onto your Record Go rental as long as they meet the driver requirements. Home Car rental brands Record Car hire with Record Fill in the search form below to compare Record deals with over 1, other car rental brands. Return car to the same location. Driver aged between 25 and 70?
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